FAQs
Please ensure you DO NOT attempt to wash the garment before returning it back to us. This is because some of our garments are very delicate and require dry cleaning and specialty care. We take care of all cleaning for our garments so all you have to do is pop it back in your return postage slip.
WHAT IF I CHANGE MY MIND ON A DRESS OR IT DOESNT FIT?
Unfortunately due to the nature of our business we are unable to provide you with the refund or store credit for change of mind, so please carefully read the descriptions and refer to the sizing charts. If you are Orlando based, you are welcome to swap your garment, subject to availablity. If the new garment is higher than your original booking, you will be required to pay the difference, if itis less than your original booking we will credit you the difference.
WHAT DAY DO I BOOK MY RENTAL BY?
Please be sure to book your rental 2-3 days before your event. Postal rentals must be made by Wednesday 12pm each each for weekend arrivals. Late bookings placed after Wednesday 12pm will not be receive a product refund or shipping refund if the garment does not arrive on time.
Postal rentals must be made by Sunday 12pm for weekday arrivals. Late bookings placed after Sunday 12pm will not recieve a product refund or shipping refund if the garment does not arrive on time.
Pick up orders can be placed up until 12pm the day of the event.
WHEN WILL MY ORDER ARRIVE?
All orders will be delivered on or before the first day of your rental by 11PM. There will be no additional charge if your order arrives before the first day of your rental.
HOW DO I RETURN MY ORDER?
Schedule a USPS return pick-up or drop off your return at the local USPS post office on the last day of your rental. No dry cleaning required! Return labels are included within each order.
ARE RENTALS AVAILABLE OVER CHRISTMAS/NEW YEAR?
Yes! Please note that only a select amount of garments are available during this period.
CLEANING
Duchess Designer Rentals is an online-only company and we don't have a shopfront. The company's founder is born and bred in Florida. If you are an Orlando resident, you may schedule to pickup locally.